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10 Year Warranty - Trusted by Premier Resorts
Handcrafted in the Fiji Islands
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    Bula Vinaka!

    We've Got You Covered. From Fiji, With Care.

    We stand behind every chair and hammock we make. A 10-year warranty, a 30-day happiness guarantee, and a real person on the other end if you ever need us.

    30-Day Happiness Guarantee
    Changed your mind? Return it within 30 days,unused, in original packaging,for a full refund. No hard feelings.
    10-Year Warranty
    Our marine-grade materials are built to last a decade outdoors. If a manufacturing defect shows up, we'll repair or replace it. That's a promise.
    Damage Protection
    Arrived damaged from the journey? Send us a photo and we'll replace it free,no questions asked, no return needed.
    Our Promise to You

    We Don't Hide Behind Fine Print

    Every Chair In The Air product is handcrafted by our team on Fiji's Coral Coast. When you contact us about a return, a warranty claim, or a question about your hammock,you're talking to the same people who built it. Not a call centre. Not a chatbot. A real person, on an island, who cares that you're happy.

    Our founder Kit Deger had a simple rule: "Don't sell something you wouldn't buy yourself." That's still how we operate today.

    The Chair In The Air Team, Coral Coast, Fiji
    Returns

    30-Day Happiness Guarantee

    Changed your mind? No worries,we'll sort it out. Here's how it works.

    Return within 30 days of delivery
    Product unused, unwashed, in original packaging
    All parts, tags, and proof of purchase included
    We cover return shipping,no cost to you
    Refund to original payment method in 3–5 business days
    How to start a return
    1
    Contact us
    Head to our Contact page with your order number, reason for return, and a photo if relevant.
    2
    Get your return authorisation
    We'll reply within 1 business day with a return authorisation number and your nearest return address.
    3
    Ship it back
    Post it with the authorisation number on the label. Once we receive and inspect it, your refund is processed within 3–5 business days.
    Warranty

    10-Year Structural Warranty

    Our products are built for years of relaxed use,indoors or out, sun or rain. Here's exactly what's covered.

    What's covered
    • Timber arm bars,splitting or delamination not caused by impact
    • Fabric and stitching failures
    • Ropes, hardware, and connection points
    • Any defect in materials or workmanship
    Not covered
    • Normal wear, cosmetic marks, or colour fading over time
    • Damage from incorrect installation or exceeding weight limits
    • Sharp objects, chemicals, fire, or extreme weather events
    • Mould from prolonged damp storage without drying
    How to make a warranty claim
    1
    Send us photos
    Submit photos of the issue and your order number via our Contact page. We'll assess it within 1 business day.
    2
    We'll sort it out
    If approved, we'll repair, replace parts, or replace the entire product. For confirmed defects, we cover return shipping with a prepaid label.
    The warranty applies to the original purchaser only and covers residential use. Wholesale and resort customers,contact us directly and we'll work out the right support plan for your property.
    European Union customers: You have a 14-day right to withdraw from the date of delivery for any reason. Items must be unused and in original packaging with proof of purchase. For change-of-mind EU returns, return shipping is typically your responsibility. For faulty or incorrect items, we cover it once confirmed.

    Common Questions

    We cover return shipping for all returns, both change-of-mind and warranty claims. For approved claims, we'll email you a prepaid label. For change-of-mind returns, we'll provide the closest return address and cover postage once the item is received.

    The fastest way is to return for a refund and place a new order for the colour you'd like. This ensures the fastest turnaround, your new chair ships as soon as you order, rather than waiting for the return to arrive first.

    Contact us within 14 days with photos of the damage and your order number. We'll send a replacement free of charge, no need to return the damaged item. We know it travelled a long way from Fiji, and we take full responsibility for anything that happens in transit.

    Our standard warranty covers residential use. Wholesale and resort customers, we've got your back too, just in a different way. Contact us directly and we'll work out the right support plan for your property. We've been supplying 75+ resorts for decades and we know what heavy use looks like.

    Some colour softening over years of outdoor sun exposure is natural and expected, it's part of the character of a handcrafted product. Our marine-grade varnish slows this significantly, but it's not something we'd call a defect. If you notice rapid or uneven fading within the first year, get in touch, that's not normal and we'll look into it.

    Vinaka Vakalevu

    Shop With Total Confidence

    Every purchase is backed by our 10-year warranty, our 30-day happiness guarantee, and a real team on the Coral Coast who genuinely wants you to love what we make.

    Shop the Collection