Q. Can I leave my hammock chair and hammock outside year-round?
A. Yes! All of Chair In The Air's hammock chairs and hammocks are purpose-built for outdoor use. They’re made with marine-grade, weatherproof materials and can handle sun, rain, and humidity without a problem. In fact, our products are proven to last 10+ years even in harsh outdoor conditions. You can confidently leave them outside through all seasons; just kick back and enjoy that island life durability wherever you are.
Q. Do your hammocks and hammock chairs come with warranty?
A. Yes! All of our hammocks and hammock chairs come with 10 years warranty
Q. How do I set up my Hammock Chair / Hammock?
A. Hanging your Chair In The Air is very simple – no extra purchase necessary. Each Chair In The Air hammock chair comes ready to hang, with all the ropes and attachments included for instant setup. You just need a secure overhead point like a strong ceiling joist, beam, tree branch, or even a hammock chair stand if you prefer. Loop or tie the included rope to your support and adjust to a comfortable height. There’s no need for a separate spreader bar or special tools – simply unwrap your Chair In The Air, find a sturdy spot to tie it up, and you’re all set to relax! (For detailed guidance, we provide setup instructions and videos, but most customers find it intuitive and quick.) You can view our detailed instructions and also our instructional videos on how to setup and take care of your Hammock Chair / Hammock with your purchase.
Q. Is shipping free, and where do you ship from?
A. Yes – we offer free shipping worldwide, so no matter where you are, you can get a Chair In The Air delivered without any added cost. We ship directly from our workshop on the Coral Coast of Fiji, ensuring you receive an authentic Fiji-made product every time. All orders include a tracking number for peace of mind, and we carefully package each hammock or chair so it arrives safe and ready to use. In short, free international shipping is part of the deal – bringing you a piece of Fijian paradise no matter where you live.
Q. How long does my hammock or hammock chair take to be delivered?
A. Typically around two weeks. Because we ship from Fiji, delivery times can vary by destination, but we advise allowing about 2 weeks for orders to reach customers in Australia, New Zealand, and the USA. Other international destinations are often similar – roughly 1 to 3 weeks is common. Despite coming from our little island, we strive to get your hammock or chair to you as quickly as possible. Rest assured, we’ll provide a tracking link and keep you updated so you can start relaxing in your hammock chair as soon as possible.
Q. Where are your hammocks and hammock chairs made?
A. Every Chair In The Air product is genuinely handcrafted in Fiji. Our hammocks and hanging chairs are made by local artisans on the beautiful Coral Coast of Fiji Islands. We’re proud of our Fiji roots – when you purchase from us, you’re supporting Fijian craftspeople and tradition. You’re more than welcome to visit us at the Beachouse in Fiji (our home base) to see the craftsmanship in person. Each chair and hammock truly embodies a piece of the islands, so you can take a piece of paradise home with you in every product.
Q. Can I use your hammock chair on a balcony?
A. Yes! Our hammock chairs are a great choice for balconies, patios, or even indoors in a living room – basically anywhere you have a safe place to hang them. Because they require just a single overhead point, they’re perfect for small spaces like apartment balconies where a full hammock or bulky furniture won’t fit. Many customers create a cozy “balcony bliss” nook with our hanging chair, turning a compact outdoor space into a personal oasis. Just ensure you have a sturdy beam or support (or a proper hammock chair stand) on your balcony, and you can enjoy gentle swinging relaxation with an ocean breeze vibe – even if you’re in the city. Our chairs are designed for both outdoor and indoor use, so you can move them inside during cooler months or set them up in any room for a touch of island-style comfort year-round.
Q. Are your hammocks eco-friendly and sustainably made?
A. Yes – sustainability is a core part of Chair In The Air’s design. We use locally sourced, sustainable Fijian plantation timber for our wooden spreader bars, including upcycled South Pacific mahogany, rather than cutting native forests. The fabric and ropes are marine-grade and chosen for long life, which means you won’t be frequently replacing worn-out hammocks (reducing waste). Our products are handcrafted in Fiji with care for the environment and community – we believe in a sustainable future for the Fiji Islands. Even our durability plays a role: a hammock chair that lasts 10+ years is inherently eco-friendly because it stays out of landfills. So, you can relax knowing your Chair In The Air is not only comfortable, but also made with respect for nature and our island home.
Q. How much weight can the hammock chairs and hammocks hold?
A. Our products are built extremely strong. The Chair In The Air hammock chair is tested to hold up to 250 kg (about 550 lbs). That means it will support virtually any adult (or even two people sitting together, if you’re in a cozy mood). Our larger Islander hammock can support even more – tested up to 350 kg (~770 lbs) which is enough for a whole family (it can fit up to four adults sitting, or two adults laying back together)This exceptional capacity is thanks to our use of high-strength materials and solid timber beams. Whether it’s kids, adults, or multiple people, our hammocks and chairs have the strength to keep everyone safely suspended in comfort.
Q. How do I clean or care for my hammock chair?
A. It’s easy to keep your hammock chair fresh. For routine care, give the chair a good shake out regularly to remove dust and debris, and wipe down the wooden bars occasionally to prevent dirt buildup. If the fabric gets a spill or dirt, do a quick spot-clean with mild soap and cool water, then rinse and let it air dry completely. Thanks to the durable outdoor materials we use, our chairs don’t need much maintenance. Just a bit of simple TLC will keep your hammock or chair looking great and ready for relaxation for years to come.
Q. What is your return policy if I change my mind?
A. We want you to love your hammock or chair. If for any reason you change your mind about your purchase, just let us know within 30 days of receiving it. We offer a full refund for returns initiated within that window – no hassles. In fact, we’ll even help arrange the free return shipping for you, so the process is as easy as possible. Our goal is that you’re 100% happy with your Chair In The Air experience. (Of course, if there’s any issue with the product quality, that’s covered by our 10-year warranty as well.) Shop with confidence knowing that if your piece of paradise isn’t the right fit, we’ve got you covered.
Q. What’s the difference between a hammock and a hammock chair?
The main differences are in how they hang and how you use them. A traditional hammock (like our Islander Hammock) hangs between two anchor points – for example, two trees or posts – and it stretches out horizontally, letting you lie down completely. It’s great for full-body lounging (even two people together), but it needs more space and a wider set-up. A Chair In The Air hammock chair, on the other hand, hangs from a single overhead point, so it takes up less room and can be installed in compact spaces (like porches, small yards, or indoors). You sit in it like a suspended chair, which is perfect for reading, sipping a drink, or gently swinging. Chair In The Air’s hammock chair is a bit special – unlike typical hammock chairs, our design lets you recline at an angle like a hammock or sit upright like a chair, giving you the best of both worlds. In summary, if you want the classic lie-down experience for multiple people or naps, a hammock is ideal; if you prefer a space-saving personal retreat that still gives you that floating-on-air feeling, our hammock chair is the way to go. Either way, you’ll enjoy a taste of Fiji-style relaxation!
If you have any other questions or inquiries, please don't hesitate to contact us !
